Sending a password reset link from Morrisby Manager

• Log in to your Morrisby Manager account
• Select the 'Students' tab, and locate the individual who has forgotten their login
• Click the tick box next to their name
• Click on 'Actions' and select 'Send Password Reset Email'
• Click 'Send' on the confirmation box

Creating Recovery Code

Alternatively, you can give them an Account Recovery Code to allow them immediate access to their account. The process is the same whether you're doing this for one student or a group:

• Log in to your Morrisby Manager account
• Select the 'Students' tab, and locate the individual (or select the group of candidates) you need
• Click 'Actions'
• For a single student: select 'Create recovery code', then 'Generate' on the confirmation box - a 10-character code will be displayed on the student summary for you to provide to them
• For multiple students: select 'Create Recovery Codes', then with your candidates still selected, click 'Actions' again, followed by 'Downloads', then select 'Student Details' and 'Download' - this creates a CSV showing each candidate's unique recovery code and expiry date
• The student should select 'Log In' on www.morrisby.com and enter the code on the 'Forgotten Login' tab, making sure to leave the 'Username/Email' field empty

Recovery Codes expire after 14 days. Should a candidate remember their login details, they will still be able to log in normally despite a code being created.